Refund policy
Refund & Return Policy – Worafy
Last updated: June 2026
Returns
Customers may request a return within 14 days of receiving their order.
To be eligible:
- Item must be unused
- Item must be in original packaging
- Proof of purchase is required
Non-Returnable Items
The following cannot be returned:
- Personalized products
- Gift cards
- Hygiene-sensitive products once opened
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery.
Refunds
After inspection and approval of the returned item, refunds will be processed to the original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.